Information About Shopping with Golfgeardirect

About Us

Golfgeardirect are specialist online golf retailers supplying top quality brand named golf equipment, clothing and accessories at the best prices. We have been golf retailing for over 21 years and our products and prices are backed by our experienced staff who are available for FREE advice at all reasonable times. Personal callers are very welcome at our superstore located in Rainham, Kent (see above map) which boasts an excellent reputation for service, selection and quality and has been established since 1992.

How To Purchase Goods

We have made buying from www.golfgeardirect.co.uk as simple as possible. Our shopping basket will store items you have placed until checkout process has been completed. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'show order' section.

You can input how many of each item you would like, decide to continue shopping, remove an item from the basket or check out and place your secure order. It is at this time you would be asked for your name and address and then your credit card details if the shop has online authorisation. From within the order processing page you can become a clubishop member - by doing this you will be entitled to various promotions that we run. It also enables us to store your personal information to assist you when checking out. This information will be stored in a 'cookie' on your computer. We will not store any such information on our system, in order to protect your privacy. The only details we cannot store are your credit card details.

Accepted Payment

Paying online is simple, we accept Mastercard, Visa, PayPal and all Debit Cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment - this can be by credit card, debit card, cheque, PayPal or Bank Transfer. (details upon request)

We do not store credit card details nor do we share customer details with any 3rd parties.

Please make cheques payable to:

Medway Golf Centre Limited
Unit 11, Headcorn Business Centre, Maidstone Road, Headcorn, Kent, TN27 9PT

Is my transaction secure?

Every on-line transaction made within www.golfgeardirect.co.uk is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.

You are far safer using your credit card within www.golfgeardirect.co.uk than you are in a restaurant in your local high street. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is a bastion host of the ishop mall servers, and not accessible from the Internet.

We have employed the services of one of the countries' leading security experts who regularly monitors and updates our systems.

Medway Golf Centre Limited
Unit 11, Headcorn Business Centre, Maidstone Road, Headcorn, Kent, TN27 9PT

What if I have problems ordering?

Common reasons for problems when pressing the order button are;
i) You are using an old browser that doesn't support SSL encryption.
ii) You are browsing from behind a corporate firewall that will not allow secure connections. Speak to the system administrator at your office. They will either rectify the problem or you will have to order from another location.
To check, point your browser to https://www.microsoft.com/ if you cannot connect to the Microsoft secure server it is likely that one of the above faults apply. If you are able to connect to Microsoft please call our hotline number and report the fault to us. We will assist you if we can.

What if I do not receive my goods?

Please wait 3-5 days if you are in the UK or 7-10 days if you are overseas. If you do not receive your goods after this period of time, please contact us on 01622 891675 or at [email protected] with your order number to hand.

This number will be included in the e-mail you received when you ordered the goods from our shop. We will strive to resolve the issue immediately.

PLEASE NOTE ANY ORDER OTHER THAN STANDARD SPECIFICATION IS CLASSED AS CUSTOM BUILD AND MAY TAKE UP TO 10-14 WORKING DAYS TO BE DELIVERED

When is my credit card debited?

Your card will normally be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.

What happens if my card authorisation fails?

If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.

What risks are involved in buying online?

All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.

Stock Levels

Our products are offered subject to availability. We maintain a stock level of over 10,500 items at all times however from time to time we will experience low stock levels on fast moving items.

If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case your encrypted payment details will be cancelled and no monies will be debited.

Prices are subject to change without notice.

Returns Policy

Returns Address: 
Medway Golf Centre Limited
Unit 11, Headcorn Business Park
Headcorn, Maidstone
Kent
TN27 9PJ

We offer a 21 day full refund policy. Any item must be returned to us within this time frame, unused and in it's full original packaging. Returns postage for non faulty items must be covered by the consumer and we are not able to refund your original postage costs if you have selected an enhanced delivery service.

Please note that in that golfgeardirect will not refund any enhanced postage fees (except if the goods are faulty or if you have received a wrong product). We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to golfgeardirect.co.uk. 

Returns Terms and Conditions

• Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached.
• All returns must have a completed returns form.
• We will refund you to your original payment method.
• We make no charge for returns, there is no restocking fee.
• Customised items cannot be returned*
• Gift vouchers are not refundable.
• Please do not send your purchase back to the manufacturer.
• Golfgeardirect customers have 21 days from date of delivery to return their orders. This excludes faulty/damaged items.

For all Christmas Gift purchases we offer a 30 day returns policy from Christmas Day so shop with confidence this Christmas at Golfgeardirect.co.uk

*We will not be able to accept any returns on products that have been custom built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up receipt of your new item.

All our products carry a full one year manufacturers warranty or longer where stated.

Should you receive a defective product, please email us at [email protected] to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.

Please note : before returning any item for a refund please download and print our returns document from here. Golf Gear Returns Form

Acknowledgement of Orders

We will acknowledge all orders by automatic e-mail.

Conditions of Sale

Having placed an online or telephone order for despatch of goods there is a responsibility upon you the purchaser to be available to take delivery of these goods at the address you have requested for shipment. If goods are subsequently returned to us by our courier due to non-delivery owing to no reply at the delivery address you will be offered two options.(1)We shall re-deliver the goods to you with an additional administration charge of £10 to cover the cost of the courier charges for returning the goods to us and re-delivery to you.(2)We shall issue refund of your original charge minus a £10 administration charge to cover courier return charges and original postage and packaging costs.

Promotions

Any promotions offering free goods can be ended at our discretion

Promotions with free goods are only valid on on the set minimum order.

Current promotions:

Any return of a promotion offering free goods require the free goods to be returned with the main item purchased.

Privacy Policy

We guarantee that we will not pass your details to any other company. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.

Our terms and conditions do not affect your statutory rights as a consumer.

Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.

• Please contact us with any questions or queries you have regarding our website, service or any other related topic.
  
  01622 891675, [email protected]