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Shipping Information


Christmas '24 Shipping Information

We know how important it is to receive your gifts on time for the holiday season. To ensure your Christmas presents arrive before the big day, please take note of our recommended last order dates for various delivery services.

Whether you're selecting Next Day Delivery or opting for our Standard Shipping, it's essential to place your orders before the cutoff times to avoid any disappointment. Our team will do everything possible to dispatch your orders quickly, but please be aware that shipping services may experience delays due to the holiday rush.

We recommend ordering as early as possible to ensure timely delivery.

For international orders, please refer to our shipping page for country-specific deadlines and pricing.

Last Date For Christmas DeliveryDelivery Service Order by
23/12/2024 Next Working Day Delivery 2:00 PM
20/12/2024 Next Working Day Delivery (guaranteed Christmas delivery) 3:30 PM
20/12/2024 Sunday Delivery 3:30 PM
20/12/2024 Saturday Delivery 3:30 PM
17/12/2024 1-3 Day Delivery 3:30 PM
16/12/2024 Standard 3-5 Day Delivery 3:30 PM

General Shipping Information

Delivery Service (UK Mainland)Price
3-5 Working Days (Excludes N. Ireland, Scottish Highlands & Islands, and remote areas classified by couriers: PH15, PH22, PH33, PA34, PH4, IV13, IV63, IV26, IV40, IV52 KW16, HS2 & ZE1) FREE (Handling charge of £3.50 for orders under £40.00)
1-3 Working Days £5.99
Next Working Day (Excludes remote locations within the Scottish Highlands & Islands: KW, IV13, IV63, IV26, IV40,PH15-PH50,HS1-HS9,PA & ZE, Channel Islands and BFPO) £7.99
Saturday Delivery (Excludes N. Ireland and Channel Islands. Orders before 3.30pm Friday) £9.99
Sunday Delivery (Excludes N. Ireland and Channel Islands. Orders before 3.30pm Friday) £9.99
Country (A-Z)Delivery TimePrice
Asia Call for more info From £50 Call for a quote
Australia Call for more info From £50 Call for a quote
Austria 6-8 Working Days after dispatch £10.00 or FREE on orders over £199.00
Belgium 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Bosnia Serbia (+£25 surcharge) 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Bulgaria (+£25 surcharge) 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Canada Call for more info From £50 Call for a quote
Canary Islands 7-9 Working Days after dispatch £50.00
Channel Islands 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Croatia 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Czech Republic 6-8 Working Days after dispatch £12.00 or FREE on orders over £199.00
Denmark 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Estonia 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Finland 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
France 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Germany 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Greece (+£25 surcharge) 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Hungary 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Isle of Man 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Italy 6-8 Working Days after dispatch £12.00 or FREE on orders over £199.00
Latvia 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Lithuania 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Luxembourg 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Netherlands 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
New Zealand Call for more info From £50 Call for a quote
Non mainland Europe Call for more info From £50 Call for a quote
Northern Ireland 4-5 Working Days after dispatch £5.99 or FREE on orders over £100.00
Poland 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Portugal 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Romania 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Republic of Ireland 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Scilly Isles 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Scottish Highlands & Islands 5-7 Working Days after dispatch £7.99 or FREE on orders over £199.00
Slovakia 6-8 Working Days after dispatch £12.00 or FREE on orders over £199.00
Spain 6-8 Working Days after dispatch £12.00 or FREE on orders over £199.00
Slovenia 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Slovenia 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Sweden 7-9 Working Days after dispatch £15.00 or FREE on orders over £199.00
Switzerland 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
Turkey 7-9 Working Days after dispatch £20.00 or FREE on orders over £250.00
United Arab Emirates Call for more info From £50 Call for a quote
United States Call for more info From £50 Call for a quote

UK Delivery:

Orders can be despatched to your home or workplace and unless you have paid for a special timed delivery, your order will be delivered on a weekday (Monday – Friday) between 8.30 am to 5.30 pm. Most deliveries will require a signature upon delivery.

We offer a range of delivery options for our UK-based customers including FREE 3-5 day delivery (handling charge of £3.50 for orders under £40.00), Next Working Day and Special Saturday and Sunday deliveries.

To determine which services are available and most suitable for your needs relating to your delivery postcode please study the details below.

UK Deliveries: 

We despatch orders 7 days per week, excluding Bank Holidays. (examples) If you place your order on Thursday after 3.30 pm using the Next Working Day service, it will arrive on Monday. If you place your order on Friday before 3.30 pm using the Next Working Day service, it will arrive on Monday.

If you place your order on a Saturday using the Next Working Day service, it will arrive on Monday. If you place your order on a Sunday using the Next Working Day service, it will arrive on Tuesday. Please note that Next Working Day delivery does not include Saturday or Sunday deliveries as these have specific charges and must be placed by 3.30 pm on a Friday.

We also offer a collect from store service which is available at three locations in Kent. When placing orders for delivery it is your responsibility to ensure someone is available to sign for your goods. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery.

Within the shopping cart, there is an area where you can add special delivery instructions. For example: "If out, please leave with neighbour" who will be expected to sign for the goods on your behalf. By entering such details you are accepting responsibility for the actions of this third party.

We cannot leave tracked parcels without a signature, without exception. 

Watch the video below to see how the convenience of shopping online has been enhanced by our couriers.

Next Working Day Delivery

Next working day delivery to UK mainland does not apply to all products - and is not available on any custom items. See relevant product page for confirmation. (Excludes BT postcodes) Orders placed after 3.30pm on a Friday are subject the above listed details. Orders placed on Bank Holidays will be despatched on the following working day. 

Certain exceptions will apply such as Scottish Highlands that may be considered as remote locations by our couriers. In these cases, delivery is normally a 2 Working Day service. Please contact us by phone or email for a complete list of affected postcodes.

PLEASE NOTE: OUR CUT OFF TIME FOR NEXT WORKING DAY ORDERS MONDAY-SATURDAY IS 3.30 PM

How do I track my order?

We provide an automatically generated email and text messaging service which provides you with a Tracking Number for parcels shipped with DPD.

Smaller, lower value packages may be sent with Royal Mail and are ordinarily not trackable.

If you wish to receive shipping alerts by text message you must provide us with a mobile telephone number.

If you have received a tracking number from us you may track your parcel using the link provived upon depsatch.

How much does it cost to ship?

We offer FREE standard delivery to UK Mainland addresses for all orders over £40.00 in value and very competitive rates to other European destinations and international visitors. Take a look below for more details.

Delivery times quoted for European destinations are estimated from the date of dispatch (3-5 Working Days from order). You will receive an email confirmation along with your tracking details once your order has been dispatched.

Services:

Additional International Shipping Information

For orders going outside of the UK Mainland that are considerably larger or heavier than average, we reserve the right to make an additional charge to cover the increased delivery charges imposed upon us by DPD. We will always contact you before any additional costs are levied against your payment card.

You will not have to pay UK VAT. But, you will need to pay local Import/Duty on the order. The Order must be over 150 Euros. If duty/import charges are not paid the order will be returned to us and they will be liable for charges and fees incurred.

Additional Shipping Information

Where an order cannot be sent under one consignment, e.g. an Electric Trolley and a Set of Irons (which requires two separate shipments), we may request an additional shipping charge if the cost of delivery is exceptionally high. In this case you will be advised before processing your order at which point you can either accept the charge and we'll continue to dispatch your order or you may amend your order (i.e. remove some items from your order to ship under one consignment ), or you may cancel the entire order.

How quickly do you dispatch my goods?

Goods are normally dispatched within 48 hours and you should receive them within 3-5 working days from placing your order. Some items are ordered direct from the manufacturer which can increase this delivery time. In this situation, we will contact you as soon as possible with an estimated delivery date. Please note that an item stated as in stock on the website may still require ordering due to low stock.

Do you offer next day delivery Courier services?

If you need something in a hurry we also offer a next day delivery service on orders placed before 3.30pm. Orders placed after 3.30pm on a Friday shall be despatched on the following Monday for a Tuesday delivery. 

When will the goods be delivered?

Deliveries can be made to either your home or work address during normal working hours: Monday to Friday, 8:30am to 5:30pm excluding Public and Bank Holidays.

Do I have to sign for the items?

Please note for most items the recipient is required to sign for the goods on delivery. Shipping takes place only on working days therefore no despatches are made on weekends or public holidays. Goods that require a signature can be left with a neighbour or relative if asked in advanced. All shipments via DPD require a signature and we highly recommend that the goods are not requested to be left in a porch, garage, garden etc if out as the liability for receipt of goods passes to you upon such instructions.

Which Couriers do you use?

UK deliveries are made by either DPD Local or Royal Mail. A signature will be required upon receipt of your order. If there is no-one available to take delivery of your order it will be taken back to the nearest depot and a card will be left giving details of how to re-arrange collection. After two unsuccessful delivery attempts with DPD your parcel will be returned to ourselves. 

Still not sure?

Telephone 01622 891675 and speak with one of our representatives


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