Returns Information

Returns Address: 

Medway Golf Centre Limited
Unit 11, Headcorn Business Park
Headcorn, Maidstone
TN27 9PJ

We offer a 30-day full refund policy. Any return for non-faulty items must be commenced within this time frame and returned unused and in it's full original packaging. Returns postage for items that are not faulty must be covered by the consumer and we are not able to refund your original postage costs if you have selected enhanced delivery service.

Please note that will not refund any enhanced postage fees (except if the goods are faulty or if you have received the wrong product). We would advise you to use a tracked or signed delivery service when making a return as we cannot be held liable for the loss of any parcel on its return journey to us.

Returns Terms and Conditions

  • Returned goods must be unused, in a saleable condition, and in their original packaging with all labels still attached.
  • All returns must have a completed returns form.
  • We will refund your original payment method.
  • We make no charge for returns, there is no restocking fee.
  • Customised items cannot be returned*
  • Gift vouchers are not refundable.
  • Please do not send your purchase back to the manufacturer.
  • Golfgeardirect customers have 30 days from the date of delivery to commence the return of their goods. This excludes faulty/damaged items.

We do not offer an exchange service for incorrectly ordered goods. If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up the receipt of your new item.

We do not accept any returns on products that have been custom-built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.

All products carry a minimum full 12-month manufacturer's warranty or longer where stated.

Should you receive a defective product, please email us at [email protected] to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately.

Exchanged items will be sent out once we have received the defective item back from you. 

If you wish to make a return please download and print our returns document from here. Golf Gear Returns Form