Extended Christmas Returns
To make sure you are able to shop with confidence this Christmas, at Golf Gear Direct we are offering extended returns during the festive period. This means that you now have more time to get ahead of the Christmas rush while still having the ability to return any gifts that might not be right for your loved ones.
All items ordered between the 31st October and 3:30pm on the 21st December 2023 can be returned up until the 31st January 2024.
Golf Gear Direct, Unit 11, Headcorn Business Park Maidstone Road, Headcorn, Kent TN27 9PJ
If you wish to make a return please download
and print our returns document
Returns Terms and Conditions
- Returned goods must be unused, in a saleable condition, and in their original packaging with all labels still attached.
- All returns must have a completed returns form.
- We will refund your original payment method.
- We make no charge for returns, there is no restocking fee.
- Where the item/s returned are not faulty or incorrect, it is the consumerís responsibility to incur any postage costs
- Customised items cannot be returned.
- Gift vouchers are not refundable.
- Please do not send your purchase back to the manufacturer.
- Golf Gear Direct customers have 30 days from the date of delivery to commence the return of their goods. This excludes faulty/damaged items.
- We do not offer an exchange service for incorrectly ordered goods. If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up the receipt of your new item.
- We do not accept any returns on products that have been custom-built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
- All products carry a minimum full 12-month manufacturer's warranty or longer where stated.
- Should you receive a defective product, please email us at [email protected] to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately.
- Exchanged items will be sent out once we have received the defective item back from you.