Our Customer Guarantees

We know that when budgets are tight everyone shops around for the best deals, so we've created our range of guarantees to reassure our customers we're the best place to come to when purchasing new kit. These Customer Satisfaction Guarantees come with added peace of mind thrown in for free.
See a selection of our promises below:
We strive to offer you great products, fair prices and fantastic service. If we disappoint you please let us know, and if we delight you please tell your friends. Your feedback is essential for us to continue to improve our service to you

Our Customer Guarantees at www.golfgeardirect.co.uk

If you find something cheaper elsewhere in Europe tell us where you have seen it and we’ll be happy to offer you the same deal

This offer is available prior to placing your order and applies to standard priced items only and excludes Special Offers, Sales, Multi-buy deals and Custom fit products.
Please inform us of the retailers name that we are being compared to and we shall verify your claim and match the price.
A simple promise with no hidden extras.
21-Day exchange or refund promise. No hassles, no questions
For all Christmas Gift purchases we offer our 21 day returns policy from Christmas Day so shop with confidence this Christmas at Golfgeardirect.co.uk

For your extra peace of mind all purchases made online are covered by our 21 day refund promise

If you change your mind for whatever reason please send the item back to us, as new, with the original receipt and undamaged original packaging and we will be pleased to pprocess an  immediate refund - no hassles, no questions, for your total peace of mind.
We can also process an exhange for an online purchased item instore but cannot process a refund.
If you wish to receive a new item in place of your original online order please visit the website and place a new order. This will simplify and speed up the process for you.

Please note all returns must be unused, clean and free from dirt of any kind to qualify for this refund scheme. Special and custom orders cannot be returned under the no-hassles promise unless faulty.

In some cases other guarantees may take precedence. This does not affect your statutory rights.
Here at golfgeardirect we want you to shop with confidence that you've purchased the right club(s) for you. Well now you can with the introduction of our 90-day Trial Programme'

Our offer applies to all full priced NEW inline clubs priced over £199 only with the exception of non standard custom fit products

If for any reason whatsoever you are unhappy with the performance of your club(s) within 90 days of purchase you may return them to us at your own expense. Upon satisfactory receipt of the returned clubs we will e-mail you a voucher worth 80% of the price you paid towards the purchase of alternative clubs. This offer applies to clubs that are not damaged and show only normal wear for clubs less than 90 days old.

A simple scheme, no catch, just our commitment to quality of service and reassurance for your pleasure shopping here at www.golfgeardirect.co.uk

Full ’90 day trial programme’ rules detailed below

If you wish to return club(s) under this scheme please send them to:

MGC Ltd- Returns
Unit 11,
Headcorn Business Centre
Maidstone Road
Headcorn, Kent

TN27 9PJ
United Kingdom

90 ‘trial programme’ rules:

  1. You must inform us by email at [email protected] prior to returning any product under the ’90 Day Trial Programme’
  2. One "second chance!" The replacement clubs may not be exchanged again
  3. This offer does not apply to package sets
  4. This offer does not apply to custom fit Irons/Woods/Hybrids/Wedges or Custom Putter orders
  5. This offer does not apply if you have altered the clubs in anyway.
  6. This offer does not apply to any discounted or SALE items
  7. Any free or discounted goods included with the item should be returned if unused and in original packaging. If the discounted or free gift has been used then it should be kept and the value of these goods will be deducted from the value of the voucher balance that we shall email to you.

We use sophisticated software to track our competitiors prices on key items for sale on our website to bring additional peace of mind to our customers

We hope you enjoy shopping on www.golfgeardirect.co.uk and please give us your constructive feedback at any time at [email protected] as your opinion is important to us.