Customer Information at golfgeardirect.co.uk.
Find out all the important information you need to know about our policys, orders, returns and much more.
Online: Monday-Friday 9:00am-5:00pm
Contact out of hours: firstname.lastname@example.org
In Store: Monday-Saturday 9am-5:30pm
Contact out of hours: email@example.com
|Have a question or need further help please email us at firstname.lastname@example.org
We have made buying from www.golfgeardirect.co.uk as simple as possible. Our shopping basket will store items you have placed until checkout process has been completed. Each item for sale will have an order button. When you press this button you are taken to the order-processing page where the item will be automatically added to your basket. To view items in the shopping basket and amend them accordingly simply click on the 'show order' section.
Paying online is simple, we accept Mastercard, Visa, PayPal and all Debit Cards. For more details see above. If you place an offline order you will be contacted by one of our representatives to arrange payment - this can be by credit card, debit card, cheque, PayPal or Bank Transfer. (details upon request)
We do not store credit card details nor do we share customer details with any 3rd parties.
Please make cheques payable to:
Is my transaction secure?
Every on-line transaction made within www.golfgeardirect.co.uk is transmitted across the Internet using SSL (Secure Socket Layer) encryption. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server.
Common reasons for problems when pressing the order button are;
Please wait 3-5 days if you are in the UK or 7-10 days if you are overseas. If you do not receive your goods after this period of time, please contact us on 01634 540039 or at email@example.com with your order number to hand.
PLEASE NOTE ANY ORDER OTHER THAN STANDARD SPECIFICATION IS CLASSED AS CUSTOM BUILD AND MAY TAKE UP TO 10-14 WORKING DAYS TO BE DELIVERED
Your card will normally be debited when the goods are dispatched. An authorisation takes place when you place your order. This simply guarantees that the funds are available on your card and that payment will be made to us. This authorisation remains valid for ten days. When the goods are dispatched, we will debit funds from your account overnight directly into our own. If certain items in your order are out of stock or unobtainable we will only partially debit your card order. We are also able to cancel or refund individual items of your order should this become necessary.
If the authorisation fails, the most likely explanation is that you have input your card details incorrectly. If this happens, press the back button on your browser and you will be returned to the card input page. Check that all the details are correct, and make any changes necessary before proceeding. If all the details are correct and you still fail to get an authorisation then we advise that you contact your card issuer to establish why your card was not authorised. We will receive your order anyway and may contact you to arrange for alternative methods of payment.
All personal data, including your card number is transmitted over secure connections, meaning that no-one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all, they are simply transmitted over the bank's private X25 network for authorisation and payment transactions. You are protected because the transaction was carried out as 'Cardholder not present.' This means that any payments will be refunded to your card should it be used fraudulently by someone else or you do not receive what you ordered.
Our products are offered subject to availability. We maintain a stock level of over 10,500 items at all times however from time to time we will experience low stock levels on fast moving items.
If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case your encrypted payment details will be cancelled and no monies will be debited.
We offer a 21 day full refund policy. Any item must be returned to us within this time frame, unused and in it's full original packaging. Returns postage for non faulty items must be covered by the consumer and we are not able to refund your original postage costs if you have selected an enhanced delivery service.
Please note that in that golfgeardirect will not refund any enhanced postage fees (except if the goods are faulty or if you have received a wrong product). We would advise to use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to golfgeardirect.co.uk.
*We will not be able to accept any returns on products that have been custom built or that have been personalised. This excludes faulty items which can be returned in line with our standard faulty item return policy.
If you require a replacement or alternative product please visit the website and place a new order. This will simplify and speed up receipt of your new item.
Should you receive a defective product, please email us at firstname.lastname@example.org to arrange an exchange or refund. We aim to replace any defective items with replacements. If this is not possible we shall refund you immediately. Exchanged items will only be sent after we have received the defective item back from you in its original packaging.
Acknowledgement of Orders
We will acknowledge all orders by automatic e-mail.
Conditions of Sale
Having placed an online or telephone order for despatch of goods there is a responsibility upon you the purchaser to be available to take delivery of these goods at the address you have requested for shipment. If goods are subsequently returned to us by our courier due to non-delivery owing to no reply at the delivery address you will be offered two options.(1)We shall re-deliver the goods to you with an additional administration charge of £10 to cover the cost of the courier charges for returning the goods to us and re-delivery to you.(2)We shall issue refund of your original charge minus a £10 administration charge to cover courier return charges and original postage and packaging costs.
We guarantee that we will not pass your details to any other company. Any personal data will not be transferred out of the EEA. If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
Our terms and conditions do not affect your statutory rights as a consumer.
Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction.